Merton Council

Help shape the London Ambulance Service's five year Strategy (2023 - 2028)


London Ambulance Service (LAS) have asked Healthwatch Merton to gather feedback on what their priorities should be for their next strategy (2023 - 2028). 

As well as the London’s Emergency Ambulance service, they also provide some 999 or NHS 111 support, when patients are transferred to a doctor, nurse, mental health worker or other clinician. 

The patient journey can begin with these services, but may not end there, and some people choose not to use these, even if they are the “right” way to get care.  They want to know why people make decisions to access care, how the different parts of the health and care system (including ambulances, 999, NHS 111, mental health providers, GP, hospitals and clinics, pharmacies and the voluntary sector) can ensure patients get the right care, in the right place at the right time.  

You will be offered the chance to opt in at the end of the completed survey to be entered into a prize draw to win one of four £25 Amazon Vouchers.

Consultation start date 14 December 2022
Consultation end date 19 January 2023
Take part in Help shape the London Ambulance Service's five year Strategy (2023 - 2028) (External link)

For more information about this engagement, please contact:

Consultation run by: Community and voluntary
Healrhwatch Merton
Contact Numbers
Phone: 020 8685 2282